ntlworld.com

by Theno, 21 January 2008

First time shopping with Amazon and was amazed how soon my items arrived. Will definately use again. Excellent.

by Tommy Telford, 21 January 2008

HI just bought a Toshiba 37inch 3030 from Amazon got the order in about 10pm on the Thursday it came on the Saturday morning paid for the express post so I thought that was real good. also plenty of emails keeping me up to date and the tracking number worked well. TV is great save about 150 quid if I would have bought it in the high street so I am a very happy bunny Read the reviews so fingers cross they have there act together now I myself cannot fault them so a pat on the back &lt(ô¿ô)&gt

by Funpayback, 29 December 2007

Ordered 3 items on a Thursday 20th Dec. a book+2 trainsets,only thing that got here on time was the book. I was lied to by customer services who told me the courier delivers up to 6pm yet on couriers website it says 5.30pm,the courier didnt get the parcels till late on the day of delivery!!! It felt to me like they promised next day to get business,they refunded the charge but theyd still got the order, I had to wait until the Monday before the train sets finally turned up,Amazon didnt care.

by Darren, 16 December 2007

Gave a delivery date which was quite a long time for royal mail, 10 Days and still did not deliver on time. No replys to emails and Phone calls diverted to Delli with some silly woman expecting you to go to your local post office to see if they can find a parcel that has now way of being tracked because there is no tracking number. Won't be using Amazon again, wish I had read the recent reviews, they used to be good. Too big now, dont care.

by Happy Chappy, 16 November 2007

Amazon have cut their contract with Royal Mail and it shows. They haven't delivered my £400 order for a camera on time and now I'm anxious as to when or if it's going to arrive at all. Awful when they used to be so good.

by Johno, 25 September 2007

iv ordered a playstation on febuary the 5th and it came on june the 24th i kept calling and calling but no answer i recived an email in late march sayin it's on it6's way i recived it in late june ...not good enough!!!

by Raven, 20 September 2007

I've been shopping with amazon for years and though the service is not as good as it used to be, it beats most online retailers in service and value. I only buy items that are sold directly by Amazon and the free delivery option works well for me only when the items are very small eg books and games. I recently bought a TV with the express delivery option and my TV was delivered intact, on time and it all cost me £200 less than I would have paid in any high street shop.

by Philip, 11 August 2007

I ordered a krups coffee mill at the end of June 2007 and given the latest delivery date of 1st August. On 25th July I received an email saying my order had been dispatched but it did not arrive. After chasing my order several times I was informed on Fri 10th Aug it had been lost and a replacement could not be guaranteed. I took their offer of a refund. To day Sat 11th Aug I see they are still selling the same item which could be sent in 4 days but at a higher price!!!

by Harry, 18 May 2007

The 'free' delivery is a con. You get the poorest, cheapest logistics and mine has taken over a week. For a £200 item the free delivery should be the same as normal delivery, but it isn't. Waste of time.

by Emylou, 05 April 2007

I have been shopping with Amazon for a few years now and so far have not had any problems. Ordered CD's Books, DVD's and electronic goods. Ordering items is easy and I find the customer reviews very useful. Items have always arrived on time and packaged very well.

by Serendipity, 01 April 2007

Ordered Sennheiser PXC300, they delivered cheaper PXC250s. When I contacted them by e-mail they answer without answering the questions asked. I spoke to customer support who promised a refund, then I received an e-mail contradicting this and telling me a decision about a refund would be made in 2 - 3 weeks. The standard of customer support when dealing with a problem is abysmal. BE WARNED

by Michael, 04 March 2007

i bought a game from the and i used the free delivery (2-5 working days delivery) but i got it the next day!!! brilliant service cheap prices go buy from amazon

by Two Mixers, More Concrete., 28 February 2007

I've waited a month for a set of Salter scales and still no sign of them.Amazon are still listing these scales as being in stock. Service is very poor. Maybe they should stick to books & CDs.

by Jopi1, 24 February 2007

I ordered 2 snuggledown pillows on Tuesday 20/02/07 and they was delivered Friday 23/02/07 i would definately order from Amazon again.

by Brother Of The Pres, 03 February 2007

I ordered goods from Amazon three months ago-still not arrived. This company is rubbish and I won't buy from Amazon again!

by Tonytrouble, 22 January 2007

ITS UNBELIVABLE THAT ITS SO EASY TO ORDER. OR IS IT??? THEY MAKE IT EASY TO GET YOUR CASH THEN THE TRAP IS SET GO ELSEWHERE MY FRIEND ITS WORTH PAYING EXTRA TO GET SERVICE AND SOMEONE WHO WILL LISTEN IN THE EVENT OF A PROBLEM

by Sixteen, 23 December 2006

Complete failure to acknowledge complaints about misrepresentation on their website of a CD with some video features as a DVD.

by Donetskii, 14 November 2006

Ordered Sharp microwave oven on November 1st, estimated delivery time was Novermber 10th. Two weeks later delivery time was moved to Novermber 18th, then again December 4th. I gave up and cancelled the order.

by Jakeo77, 03 August 2006

Purchased an Xbox 360 console and 2 games. Both arrived at the same time, but one day late because of "Unforseen circumstances". Customer support was hard to get to, and they weren't that helpful. Might buy again.

by Doctors Surgery, 02 August 2006

Usually Amazon are very good with delivery but we ordered 2 x SLR140 storage media tapes which show to be in stock on their website (DON'T BE FOOLED) only to cancel the order two months later as still not received product and delivery dates constantly being pushed out. Obviously they do not have stock but are stating they do in order to get you to purchase BEWARE

by Louis, 01 July 2006

There easy to find game web plan worked perfectly. If I wanted something i got it immeadialty. Brilliant quality games at fighting prices. over all Brilliant!